8 months ago
As the title says I purchased a CyberPower PC about 10 months ago (with the help of many kind people on this forum and others! thank you all again) and I think it's time I got a new PSU for it. The specific PC can be found at this link:
Two times in the last few months the PC has shut off while I was in the middle of playing a game (the first time was Fortnite and the second time was Fallout 4), and I believe it to be due to the PSU not being up to par. When it has done this it takes a few minutes before it can be booted up again. This most previous time it happened, which was yesterday, it wasn't running particularly loud and the exterior didn't feel very warm. If my understanding is correct, I think the computer shut itself off as a safety measure to make sure other components wouldn't get damaged once the PSU got overloaded. I understand the PSU is usually the most overlooked part in pre-builts, which is why I'd like to look at getting mine replaced if that really is the issue.
I have done some reading on PSU's and plan to do more to get a better understanding of the situation. I've not replaced any parts in this PC yet, so this would be my first time doing that. I know it's probably easier than I think, but it still seems daunting nonetheless. I also first wanted to make sure that my conclusion of the PSU being the issue was correct, before I go out trying to fix a problem that might not exist. The only other 'problem' I can think of with my PC is the single 8gb stick of RAM, as I know it's not ideal to have only one stick. If the PSU is the problem, I'm open to any recommendations for a good quality PSU. Any help is very appreciated!
EDIT: Well I called CyberPowerPC support and it sounds like either the PSU is the culprit or the RAM. I hadn't considered the RAM, but I should've mentioned that I have only one 8gb stick. Is there a chance that this could be the real problem? I'm not entirely sure, but tech support said that if I didn't have enough RAM that that would also lead to my PC crashing. I'm wondering if I need to look into that avenue instead. Is there any way I can tell for sure which is the issue? Or could they both be causing problems? Tech support said I had a standard Thermaltake 500W 80+ PSU (but I don't know how much of that is actually producing 12V). Any advice is appreciated.